Technology Monitoring
Mason Command:
Your technology operations, fully commanded
Proactive technology management and support solutions designed to keep your business connected, protected, and operating at peak performance.
Four levels of command, designed for every need:
Basic
Perfect for small teams and budget-conscious businesses.
The support to keep you covered day to day. Get the help you need during business hours with prioritized response and reliable support when it matters most.
Essentials
Perfect for growing businesses that need more coverage. More coverage. More peace of mind. Extended support and faster response times help reduce downtime and keep your business running smoothly.
MOST POPULAR
Pro
Perfect for businesses that can't afford downtime. Advanced protection for your critical systems. Enhanced monitoring, faster escalation, and smarter support for maximum uptime.
Elite
For organizations that demand the highest level of support. Maximum coverage. Zero compromise. 24/7 expert support with priority response and a VIP experience from a team that knows your business.
Visibility that never blinks.
MAXIMUM UPTIME
24/7 remote oversight that catches problems before they become downtime.
THE SKY IS THE LIMIT
Monitoring built for a single boardroom or an entire high-rise.
VENDOR-FLEXIBLE
Works with Crestron, Extron, Q-SYS, or systems we didn't even install.
WORLD-CLASS SUPPORT
Fast remote fixes, and boots-on-the-ground when it matters.
How Technology Monitoring Works
MAP YOUR SYSTEM
We map every display, speaker, processor, and network node in your environment.
BUILD THE DASHBOARD
We lock every component into a centralized dashboard for live health tracking.
MONITOR & ALERT
Our team watches 24/7 and flags issues the instant something drifts out of spec.
FIX & REPORT
We troubleshoot remotely, push updates, and deliver reports that guide smarter maintenance.
Monitoring every layer of your facility
Nationwide
SERVICE & SUPPORT
ready around the clock
At Mason Technologies, we never take our eyes off your networked AV systems. Our tech & AV Monitoring service puts every screen, mic, processor, and cable on a live dashboard, giving us nonstop visibility into the heartbeat of your environment. From mission-critical boardrooms to sprawling campuses, we keep you connected and ready for action.
Your business runs on clear communication. A single glitch can stall a meeting, silence an event space, or cut off a live broadcast. We stop that before it starts. Our monitoring team tracks the health of your entire tech ecosystem in real time and responds the second something looks off. The goal is simple: zero surprises, no downtime, and rock-solid performance.
Looking to monitor an existing system? No problem. Our approach allows us to monitor anything we have network access to, including systems not designed & installed by Mason.
What we provide:
Continuous monitoring of every connected device, day and night, so nothing falls out of sight.
Your technology never stops, neither do we.
Keep your systems monitored, supported, and performing at their best with a team you can rely on 24/7.